Shoben fashion Media Terms And conditions 1 Order process Products can ordered from our current catalogue and /or our website and we aim to supply any order within seven working days. Delays may occur due to stock replenishment You the buyer will be notified of any delays. 2. Payment Orders from our website must be paid in advance by Paypal or Bank transfer. Business customers may be given thirty days credit after discussion with Shoben fashion Media (SFM) Goods remain the property of SFM until full payment is made as agreed 3 Refunds The customer may return goods only if the goods are found to be faulty and within two weeks of receipt of the goods. They must be unused and in the same condition as sent. SFM must be notified in advance of the customers complaint. SFM will agree to a refund on inspection of the returned goods within the stated period. 4 Returns procedure On receiving the returned goods and mutually agreeing to a refund on the condition described in condition 3 a full refund will be issued. The cost of returning goods will be borne by the customer where the goods have been agreed as faulty. 4. Delivery information Delivery will either by Royal Mail or Courier. Delivery will be to the address identified by the customer. SFM will notify the customer of the approximate time of the delivery and it is the customers responsibility to receive the goods. SFM is not responsible for non delivery of ordered goods where customer is unable to receive them from the given address. Orders Orders over £100 in the UK will be free of postage All multiple charts (including orders over £100) will be despatched in one tube All overseas orders will be charged at full shipping costs 5. Missing Items Any missing items from an order must be notified to SFM within three days of receipt. 6. Quantity and Description All product descriptions are accurate at the time of printing, SFM reserves the right to change/modify products due to manufacturing processes 7. Contact Us. You may contact us on 0208 319 2611 or by email [email protected] or Ask Martin at 8 About Us We are a family company founded by Dr Martin Shoben thirty years ago who designs all products sold by SFM. He works with Andrew Shoben responsible for marketing and sales. 9. Privacy policy It is important that privacy and the security of your personal information is extremely important to us. This policy applies to you if you purchase products over the telephone or by email or our website. SFM does not hold or store your bank details or card details. We may use your contact details to contact you regarding new products and/or personalised offers and conduct market research. We do not pass your contact details to any third part